FAQs

What is the eligibility requirements of the Emergency Food Pantry?

The Emergency Food Pantry is a crisis pantry. In order to receive the items in the pantry, families must meet with a Crosslines Caseworker during business hours. For new clients, bring in a form of ID, social security cards of all people living in household, proof of address (a utility bill), proof of income, and proof of public assistance for everyone in the household.

Can someone else pick up my TEFAP (Government Food Commodities)?

Yes, someone else can pick up your commodities. But, they need to bring a copy of your ID, their ID, your Crosslines card, and a signed note allowing the person to pick up your commodities for you.

What happens if I miss my TEFAP (Government Food Commodities) appointment?

You are eligible to receive commodities 1 time per month.  If you miss your appointment, you can come in the following Wednesday. However, Crosslines offers supplemental food items as an incentive for keeping your appointment time. If you miss your appointment time you may not be eligible for the supplemental items. 


How do I apply for Rental or Utility assistance?

You must call the Crosslines Minstries office at 417-782-8384 to be pre-qualified for the application process. If you pre-qualify, the Caseworker will give you a list of items to bring with you to apply for assistance.

I am a first-time client, what paperwork do I need to bring?

Clients must meet with a Crosslines Caseworker during business hours. They must bring in a form of ID, social security cards of all people living in household, proof of address (like a utility bill), proof of income, and proof of public assistance for everyone in the household.

How often do I qualify for the Clothing & Housewares Bank?

Usually clients can receive clothing every other month. Diapers are available every other month. However, if a crisis occurs, come to Crosslines to speak with a Caseworker. The Caseworker will provide services as needed and as resources are available. We will do our best to help you in your crisis situation.